Who you are buying from

Items in this shop are sold by a business based in the United Kingdom, trading as TEJO ACUPUNCTURE. Your contract of sale is with that business. This is separate from the acupuncture practice itself, which Robert runs in Sintra, Portugal, and which is not part of any purchase you make here.

Items are made and posted from Portugal. Where an order is sent from is not the same as who is selling to you, and both are set out here so you know exactly who you are dealing with.

Orders and payment

Payment is taken by our payment provider on their own secure checkout page. We never see or store your card details, and no payment information is held on this website. Your order is accepted when payment has been completed and we have confirmed it to you by email.

Prices are shown inclusive of any sales tax that applies to your order. Customs duties or import taxes charged by the country the order is sent to are not included and are payable by you.

Delivery

We post worldwide, from Portugal. Delivery times vary by destination and are estimates rather than guarantees: posting from Portugal, and customs handling in the receiving country, can take longer than delivery from a large international retailer. We will confirm by email when your order has been dispatched.

Risk in the item passes to you on delivery. If an order has not arrived within a reasonable period, contact us and we will investigate, replace it or refund you.

Cancellation and returns

If you are buying as a consumer, you may cancel your order for any reason within 14 days of receiving it and return the item for a refund of the price paid. Tell us before returning anything, so we can confirm the correct return address.

Items must be returned unused and in a condition that allows them to be sold again. Return postage is paid by you, unless the item arrived damaged, faulty or was not what you ordered, in which case we pay the return postage and either replace the item or refund you in full.

Refunds are made using the same payment method you used, within 14 days of us receiving the returned item or proof that it has been sent.

Faulty or damaged items

Nothing in these terms affects your statutory rights as a consumer, including your rights in respect of items that are faulty, damaged or not as described. If you are buying from within the European Union, the consumer protections of your own country continue to apply to you.

Contacting us about an order

For anything to do with an order, including cancellations, returns and items that have not arrived, contact us using the details on this website. We aim to reply within a few working days.